Delivery & Returns Policy


Returns & Exchange / Refunds Policies

E-mail us at contact@desuclothing.com within 5 days from the delivery date. Please include Order Number, Item Code(s) of the item(s) to be returned and state if the return is size exchange, store credit.

Clients can choose between two options:

Size exchange Items can be exchanged only when a different size or a different color of the same Item Code is available. Exchanges for a different Item code are also accepted.
Store Credit can be used one time only on a future order within one months of the return; is not cumulative with other store credits; must be used in its entirety on an order that is either equal to or greater than the value of the store credit.

The tag must still be intact and attached to returned items. Item(s) must not have been worn, washed or altered in any way, and must not show any signs of use.

The customer is responsible for shipping costs in regards to returns. We are not responsible for items damaged during shipping. 


*All Sale Items are FINAL SALE

Please direct questions about the return policy contact@desuclothing.com

 

Shipping Infos

DESU Clothing delivers products domestically (Indonesia) and internationally using First class Mail Service . We also provide a self pick up in Bali for free. International orders are shipped by registered post. This shipping price will be added to your order during the checkout process. All international orders are dispatched within 7 business days and estimated delivery times are between 10-15 working days. If you have any questions regarding your order, please don’t hesitate to email us at contact@desuclothing.com

 

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