Payments,Delivery & Returns Policy
Payments
We provide two payment methods via PayPal. Simply long in to your PayPal at check out and pay directly from there. Or choose Pay with debit card or credit card.
Returns & Exchange / Refunds Policies
At Desu Clothing, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, you may return eligible items under the following conditions:
1. Eligibility
• Items must be returned within 7 days of delivery (unless otherwise required by local law).
• Products must be unused, unworn, unwashed, and in their original condition with all tags, labels, and packaging intact.
• Proof of purchase (receipt or order confirmation) is required.
2. Non-Returnable Items
For hygiene and safety reasons, the following items are non-returnable and non-refundable:
• Underwear
• Swimwear (bikinis, swimsuits, trunks)
• Socks
3. Refund Conditions
• Defective Items: Customers who receive a defective item are entitled to a full refund, including shipping costs, issued via the same payment method as the original transaction.
• Other Returns: If the item is returned for reasons other than defect (e.g. size, fit, preference), the refund will be processed minus any expenses incurred by the company (such as shipping, import duties, customs fees, or taxes), in accordance with Indonesian law. Return shipping is at the customer’s expense.
4. Processing Time
• Refunds are typically processed within 7–14 business days after the returned item has been received, inspected, and approved.
*All Sale Items are FINAL SALE
Please direct questions about the return policy sales@desuclothing.com
Shipping Infos
DESU Clothing delivers products domestically (Indonesia) and internationally using DHL Service . We also provide a self pick up in Bali for free.
Customer is responsible for assuring that the product can be lawfully imported to the destination country. Please note that your order is not inclusive any taxes, duties or charges that may be applied when your package reaches your country.
International orders are shipped by DHL . This shipping price will be added to your order during the checkout process. All international orders are dispatched within 4 business days and estimated delivery times are between 7-10 working days. If you have any questions regarding your order, please don’t hesitate to email us at sales@desuclothing.com